Refund Policy

You can request a refund up to 14 days after your purchase. This applies to every one-time purchase we sell, including ATS Fix, Interview Ready, the Career Package, extra scans, and top-ups.

We sell one-time purchases, not subscriptions. There is no recurring payment to cancel and nothing renews automatically.

Email info@jobspaceai.com from the address you used to buy, and tell us what went wrong. You do not need to give a detailed reason, though telling us what fell short helps us improve the product.

We aim to reply within two working days. Approved refunds are returned to your original payment method by Stripe, and typically appear within 5–10 working days depending on your bank.

Our results are delivered digitally and immediately after payment. Under the UK Consumer Contracts Regulations, the 14-day right to cancel can end once digital content has been downloaded or accessed with your consent.

We have chosen to offer the 14-day window anyway. This policy sits alongside your statutory rights and does not replace them — in particular, your rights in respect of faulty or misdescribed content are unaffected.

We may decline a refund where there is clear evidence of abuse, such as repeated buy-and-refund cycles across multiple accounts, or where a purchase was made using fraudulent payment details.

This is not intended to catch out anyone acting in good faith. If you bought something, tried it, and it was not right for you, that is exactly what this policy is for.

We may update this policy from time to time. The version published here at the moment you buy is the one that applies to your purchase.